Last Updated: January 20, 2020
Last Reviewed: January 20, 2020
This Privacy Policy ("Policy") applies to the website located at ModernAnimal.com ("Website"), Modern Animal mobile application ("App"), and platform services ("Services") we provide on the Website and the App (collectively, the terms Website, App and Services means the "Site"). The terms "Modern Animal" and "we" refers to Modern Animal, Inc., and its affiliates.
This Policy describes the types of information we may collect from you or that you may provide to us when you visit or use our Site and our practices for collecting, using, maintaining, protecting, and disclosing that information.
PLEASE READ THIS POLICY carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with the provisions of this Policy, please do not use our Site. By accessing or using this Site, you agree to the terms of this Policy.
Our Site is not intended for children under 18 years of age. No one under the age of 18 may provide any personal information on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please Contact Us.
We collect personal information that you provide us which identifies you, whether directly or indirectly, such as your name, address, email address, phone number, or any other identifier by which you may be contacted online or offline ("personal information").
We may also collect information about your pet, such as your pet's name, species, breed, sex, birthday and treatment information. We respect the veterinarian-client-patient relationship; however the information collected on the Site is not covered under such regulations, unless you have registered for our Membership Services.
We collect information about you when you register for an account, create or modify your profile, set preferences, and sign-up for our Services.
We collect and store content that you post, send, receive, and share. This content includes any information about you that you may choose to disclose to us, as well as the files and links you upload to our Site. We also collect content you submit via social media or other interactive features, surveys, contests, promotions, or events.
We may also collect information from you when you provide details relating to our Services to our customer support team or our virtual care Experts—for example, information about a technical problem you are experiencing with our Site.
We collect certain payment and billing information when you register to use our Services.
With your prior consent, we collect information you provide on or through our Site, including:
You may provide information to be published or displayed ("User Contributions") on public areas of the Site or transmitted to other users or third parties. Your User Contributions are shared at your own risk. Although we offer privacy settings, no security measure is perfect, and we cannot control the actions of others who may view or store your contributions.
Like most websites and mobile apps, we collect certain information automatically and store it in log files, including Internet Protocol (IP) addresses, region or general location, browser type, operating system, and pages visited.
“Cookies” are small files placed on your device to enable easier interaction with our Site. We use cookies to enhance your browsing experience and third parties may use them to deliver relevant advertisements. See our Cookies Policy for details.
We collect information about your device (computer, phone, tablet) and connection (type, settings) when you use our Services, including operating system, browser type, IP address, URLs of referring and exit pages, device identifiers, and crash data.
When you integrate or link third-party services (e.g., document-sharing, calendaring), we may receive information from those services in accordance with their privacy settings and permissions.
If you use our network or telecommunication systems, your activity and any files or messages may be monitored to ensure compliance with our policies or applicable law.
Our Site does not support Do Not Track (DNT) signals at this time. Learn more about opting out of behavioral tracking on this website here.
We use the information we collect to:
We do not rent, sell, or share your personal information for third-party marketing, except as described in this Policy. We use service providers who must protect the confidentiality of your data.
We engage third parties for hosting, maintenance, email, analytics, databases, credit-card processing, CRM, and related services.
When you enter your credit card information, we transmit it via secure, encrypted channels. Processors do not store your card data.
We contract with CRM and marketing platforms (e.g., Salesforce) to help manage our campaigns. These third parties compile and analyze customer data collected through our channels.
We may disclose personal information to comply with legal processes (e.g., subpoenas), to enforce our policies, for fraud prevention, risk management, or to protect the rights and safety of Modern Animal and its users.
We may share your data with affiliates or in connection with mergers, acquisitions, or asset sales. We will notify you if your personal information becomes subject to a new privacy policy.
We may exchange information with other organizations for fraud protection and credit risk reduction.
You can set your browser to refuse or alert you about cookies. Disabling cookies may affect Site functionality.
To opt-out of promotional emails, contact us or use the unsubscribe link in our messages. This does not apply to transactional emails.
You can opt-out of targeted ads by contacting us and ensuring your browser accepts cookies. For Network Advertising Initiative (NAI) opt-out, visit the NAI website.
Nevada residents may submit a sale opt-out request under NRS Chapter 603A to hello@modernanimal.com.
California’s “Shine the Light” law allows California residents to request disclosure of personal information shared for third-party direct marketing. To request, please Contact Us.
We use industry-standard safeguards (SSL, firewalls) to protect your data. However, internet transmissions are never completely secure. You share information at your own risk.
You can review and update your information via the App or by contacting us at hello@modernanimal.com. We may retain certain data by law or to fulfill our obligations.
Deleting your User Contributions may not remove cached or archived copies. Proper use is governed by our Terms of Service.
You can correct or update inaccuracies by logging into your account. For further assistance, please Contact Us. We reserve the right to charge for extensive data requests.
You may withdraw consent to data sharing, but this may limit your access to services. To delete your account entirely, please contact us.
Where required by law, we will transmit your data to another service provider upon verified request.
To opt-out of non-transactional emails, follow the unsubscribe link or contact us directly.
Your data is stored on our servers and those of cloud-based providers in the U.S. We retain data as long as your account is active, needed to provide services, or as required by law.
We maintain physical, technical, and administrative safeguards to protect data. However, no system is 100% secure.
Links to external sites do not imply endorsement. We are not responsible for third-party privacy practices.
We take reasonable steps to ensure your data is accurate, complete, and current, unless you provide prior consent for other uses.
We will post any changes on this page and, if material, notify you via email or a notice on our homepage. Please review periodically.
To ask questions or comment about this policy, please contact us at:
hello@modernanimal.com
(855) 228-7066